Support

How can we help?

Tell us what's happening and we'll get back to you as quickly as possible.

Submit a support ticket

We typically reply within 1–2 business days.

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For urgent issues, reach us directly on Discord.

Get the right kind of help, faster

Ways to reach the CLōD team

Whether you're debugging an integration at 2am or working through a billing question, there's a channel built for it. Pick the one that matches your situation and we'll take it from there.

Community Discord

The fastest way to get unblocked. Our engineers and a helpful community of developers are active daily. Ideal for quick questions, integration tips, model recommendations, and real-time troubleshooting.

Join the Discord →

Support ticket

Best for account-specific issues, billing questions, or anything that needs a paper trail. Submit the form above and we'll follow up by email, usually within 1 to 2 business days.

Documentation

Setup guides, API references, and integration walkthroughs for Cursor, Windsurf, Cline, n8n, and more. Many questions are answered here before you ever need to reach out.

Browse the docs →

What to include for the fastest fix

The more context you give us up front, the fewer round trips it takes to resolve your issue. When you file a ticket, try to include:

  • Your account email or API key prefix (never share the full key)
  • The model and integration or tool you were using
  • The exact error message or unexpected behavior you saw
  • Steps to reproduce, plus a rough timestamp so we can trace logs

When to expect a reply

Support tickets are answered within 1 to 2 business days, Monday through Friday. Discord questions are often picked up within hours by the community or our team. Scale and enterprise customers get dedicated Slack channels and guaranteed response times as part of their plan.