---
title: "Contact CLōD — Submit a Support Ticket"
description: "Need help with CLōD's AI API? Submit a support ticket and we'll get back to you within 1–2 business days. Urgent issues? Reach us on Discord."
lang: en
json-ld: |
  [
    {
      "name": "CLōD's Website",
      "@context": "https://schema.org",
      "@type": "WebSite",
      "url": "https://clod.io"
    },
    {
      "name": "CLōD's Website",
      "logo": "https://media.base44.com/images/public/69d1d3e1eda4a46222d6460a/0cbc5fa78_CLoD-NewColorffb974.jpg",
      "@context": "https://schema.org",
      "@type": "Organization",
      "url": "https://clod.io"
    },
    {
      "@context": "https://schema.org",
      "@type": "BreadcrumbList",
      "itemListElement": [
        {
          "@type": "ListItem",
          "position": 1,
          "name": "Home",
          "item": "https://clod.base44.app/"
        },
        {
          "@type": "ListItem",
          "position": 2,
          "name": "Contact | CLōD's Website",
          "item": "https://clod.base44.app/contact"
        }
      ]
    }
  ]
---

[![CLōD logo — home](https://cdn.prod.website-files.com/6998f821cfd0d33a2b220006/6998ff4a402fecc7dd7a712c_CLoD%20-%20Logo%20Black%20No%20Bg.png)](/)

HomeModelsDocsPricing

Community

For AI Agents

[](https://ca.linkedin.com/company/clodio)[](https://discord.com/invite/BzG9yjKSmj)[](https://x.com/clod_io)[](https://youtu.be/dayfsV1o0zI?si=VYyF-VcAmMpWL9Oq)[Get API Key](https://app.clod.io/?utm_source=clod_site&utm_medium=navbar&utm_campaign=global&utm_content=get_api_key)

Support

# How can we help? 

Tell us what's happening and we'll get back to you as quickly as possible.

## Submit a support ticket

We typically reply within 1–2 business days.

First Name \* 

Last Name \* 

Email \* 

Issue Type \* 

Please Select API / Authentication Billing & Credits Model Availability Performance / Latency SDK / Integration Account Access Other

Priority \* 

Please Select Low — general question Medium — affecting development High — production impacted

Subject (brief summary of the issue) \* 

Description (describe the issue in detail) \* 

Reproduction Steps (optional) 

By checking the boxes below, you agree to receive communications from CLōD : AI Routing . You can unsubscribe anytime.

-   I agree to receive other communications from CLōD : AI Routing .\* 

We care about your privacy. Learn how we handle your data in our Privacy Policy.

To deliver your service, we need your permission to store and process your personal data.

For urgent issues, reach us directly on [Discord](https://discord.com/invite/BzG9yjKSmj).

Get the right kind of help, faster

## Ways to reach the CLōD team

Whether you're debugging an integration at 2am or working through a billing question, there's a channel built for it. Pick the one that matches your situation and we'll take it from there.

### Community Discord

The fastest way to get unblocked. Our engineers and a helpful community of developers are active daily. Ideal for quick questions, integration tips, model recommendations, and real-time troubleshooting.

[Join the Discord →](https://discord.com/invite/BzG9yjKSmj)

### Support ticket

Best for account-specific issues, billing questions, or anything that needs a paper trail. Submit the form above and we'll follow up by email, usually within 1 to 2 business days.

### Documentation

Setup guides, API references, and integration walkthroughs for Cursor, Windsurf, Cline, n8n, and more. Many questions are answered here before you ever need to reach out.

[Browse the docs →](/docs)

### What to include for the fastest fix

The more context you give us up front, the fewer round trips it takes to resolve your issue. When you file a ticket, try to include:

-   Your account email or API key prefix (never share the full key) 
-   The model and integration or tool you were using 
-   The exact error message or unexpected behavior you saw 
-   Steps to reproduce, plus a rough timestamp so we can trace logs 

### When to expect a reply

Support tickets are answered within 1 to 2 business days, Monday through Friday. Discord questions are often picked up within hours by the community or our team. Scale and enterprise customers get dedicated Slack channels and guaranteed response times as part of their plan.

[Compare support tiers](/pricing) [Estimate your savings](/aitoken-price-calculator)

![CLōD logo](https://cdn.prod.website-files.com/6998f821cfd0d33a2b220006/6998ff4a402fecc7dd7a712c_CLoD%20-%20Logo%20Black%20No%20Bg.png)

Build Without Limits. One API. 100 free daily requests. Up to 60% cheaper inference.

[](https://ca.linkedin.com/company/clodio)[](https://discord.com/invite/BzG9yjKSmj)[](https://x.com/clod_io)[](https://www.youtube.com/@clod_io)

#### Product

[Pricing](/pricing)[Models](https://app.clod.io/auth/models)[Savings Calculator](/aitoken-price-calculator)[For AI Agents](/ai)

#### Developers

[Docs](/docs)[Integrations](/docs)[API Reference](https://newapp.clod.io/api#/)[Quickstart](/docs)

#### Company

[About](/about)[For AI Agents](/ai)[Blog](/blog)[Community / Discord](https://discord.com/invite/BzG9yjKSmj)[Terms of Service](/terms)[Privacy Policy](/privacy)

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